Account Supervisor

New York, United States | Full-time | Partially remote

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Barbarian is seeking a fearlessly ambitious and social-first Account Supervisor to manage up to two accounts. The Account Supervisor will be responsible for building and maintaining strong client relationships while flawlessly executing agency deliverables. They must be a social expert and deeply understand the best ways for brands to leverage social & influencers to build awareness, relevance, and connections. 

The Account Supervisor must be able to foster confidence internally, with numerous clients, and other agency partners. They will be responsible for wearing the execution “hat” while supporting the strategy and growth of the business.

While we don’t have set requirements for coming into the office, we are requiring this person to be in the NYC area for occasional IRL meetings, productions, etc. 

Benefits of Working at Barbarian: 

At Barbarian, we consider our people to be our greatest asset. We have benefits and policies in place to create an inclusive and inspiring environment. 

  • Unlimited PTO
  • Mental health support
  • Comprehensive medical benefits
  • Competitive Parental Leave that gives you time to bond with your family. 
  • Hybrid working is available and encouraged.
  • $250 stipend to outfit your remote working space. 
  • 401k matching, 50% up to the first 3%
  • 3% certification, which means we promote and pay everyone equally
  • $5,000 employee referral bonus 
  • Financial incentive for new business introductions 

What you do: 

Manage social AOR relationships across paid, organic and influencers/creators. Be comfortable enough with digital to help grow the accounts beyond social.

Account Management

  • Oversee day-to-day client relationships and be able to flex up for senior-level decision making
  • Be a strategic advisor by understanding your clients’ wants vs. needs and offer solutions that help their business succeed
  • Clearly communicate with your client and ensure always-on alignment throughout a project
  • Build a relationship with your client based upon trust and respect - be able to push back when necessary and negotiate accordingly
  • Be able to speak to the process, status, and historical account background on your clients’ business
  • Demonstrate strong presentation skills that encourage participation and effect desired outcomes for meetings
  • Anticipate your client's needs/reactions and act accordingly
  • Be a strong digital/social representative amongst integrated team - you know all the latest that is happening across channels/platforms, you can confidently guide the team on the best way to leverage features & functionality by platform and will guide clients externally on where to focus
  • Be a counterpart to team leads across Strategy, Analytics, Creative, Tech, and Project Management
  • Keep your team focused on the most important elements of a project that will push it forward
  • Manage the development, execution, and maintenance (as needed) of deliverables within the account.
  • Provide client guidance, direction, and expectations to internal teams
  • Evaluate all work through a strategic lens of whether it is on the brief, overall feasibility of it, and budget limitations
  • Remain responsible for overall quality of delivered work
  • Ensure all work is client-ready by paying close attention to detail
  • Organized with a strong attention to detail, but also comfortable outside of process and doing things that have never been done before. Proactively pursuing opportunities that may result in new projects or work streams (read: revenue)
  • Confidently support your team to deliver creative and innovative ideas that meet client objectives
  • Remove barriers for your team and pitch in when possible
  • In partnership with Project Management, coordinate the development of projects and ensure they are meeting deadlines

Account Director Partnership

  • Collaborate with your Account Director to negotiate proposals and budgets with your client, making necessary modifications and arranging contract signing (including the writing of scopes of work)
  • Support your Account Director on tactical initiatives for the client business; maintain focus on short-term deliverables while understanding the client’s long-term goals.
  • Provide key status updates to your Account Director and prioritize items that require higher-level management or attention
  • Build trust and a close relationship with your Account Director by consistently delivering great work, demonstrating your mastery of the account, and keeping your clients pleased with Barbarian

What you need:

  • 3-5 years of account management experience working in social media at an agency & passionate about your career
  • Skilled experience working in social media and knowledge of the latest platforms Ability to add structure and process when the project plan is unclear/undefined
  • A calm and cool demeanor and confident communicator
  • Project management-esque ability to effectively manage and delegate
  • Ability to multitask several different projects at once
  • Resourcefulness when it comes to moving projects forward
  • Flexibility on processes and workflows
  • Positive outlook and good interpersonal skills working with different departments
  • Thoughtful, ambitious, humble, and business-minded
  • Interested in being a part of best-in-class social work
  • Always asking questions, always pushing to do better, and never afraid to admit what you don’t know
  • Ability to prioritize what needs to be done based upon a variety of internal and external variables 

Location: NYC, hybrid

Salary range: $85k-$115k

The starting salary will match the skills and experience in the role assessed during the interview process. 

Barbarian is an equal opportunity employer (EOE). We strongly support diversity in the workforce.